Happy Employees = Biggest CX drivers

Strategising customer experience is a challenge for today’s companies, but one way to get it right is to keep your employees happy, for its they who create h...

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The Era of Frictionless CX

Satisfying a customer has never been easy. But in today’s fast-changing business scenario, it seems to be a mammoth task Customers have always been demanding...

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Coronavirus infodemic in its second stage: Fact checkers

In India, fact-checkers tell ET, the coronavirus infodemic is now in its second wave of sorts (the first one was China-focused in January), and trends suggest, it could be at its deadliest, with reports of Indians testing positive for the virus only increasing every day.

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Infosys sends 8k trainees home to contain Coronavirus spread

Separately, the Karnataka State Road Transport Corporation said it would open five information centres and advance booking counters at the Infosys training centre to evacuate the employees and transport them to major destinations within South India and to the international airport in the state capital.

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Brace yourself for slower data speeds

Experts and analysts say existing telecoms infrastructure belonging to Bharti Airtel, Vodafone Idea and Reliance Jio Infocomm may be ill-equipped to handle any sudden countrywide upsurge in home internet consumption, given the continuing spectrum crunch, low fiberisation levels and poor wired broadband penetration.

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Karnataka dials Firstsource, Infosys for Covid-19 helpline

The state health department has already rolled out an interactive voice response system (IVRS) that calls people with recent international travel history and are home-quarantined, to check on their health status during the 14-day quarantine period.

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WhatsApp donates $1 million to International Fact-Checking Network for coronavirus facts alliance

WhatsApp said The WhatsApp Coronavirus Information Hub has been launched to provide simple, actionable guidance for health workers, educators, community leaders, nonprofits, local governments and local businesses that rely on WhatsApp to communicate.

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